|By (author):||Mintzberg, Henry|
|Subject:||BUSINESS & ECONOMICS / Management|
|MEDICAL / Administration|
|MEDICAL / Health Care Delivery|
|NON-FICTION / Canadian|
|Size:||8.50in x 5.50in x 0.70in|
|From The Publisher*||"Health care is not failing but succeeding, expensively, and we don't want to pay for it. So the administrations, public and private alike, intervene to cut costs, and herein lies the failure."|
In this sure-to-be-controversial book, leading management thinker Henry Mintzberg turns his attention to reframing the management and organization of health care.
The problem is not management per se but a form of remote-control management detached from the operations yet determined to control them. It reorganizes relentlessly, measures like mad, promotes a heroic form of leadership, favors competition where the need is for cooperation, and pretends that the calling of health care should be managed like a business.
"Management in health care should be about dedicated
and continuous care more than interventionist and episodic cures."
This professional form of organizing is the source of health care's great strength as well as its debilitating weakness. In its administration, as in its operations, it categorizes whatever it can to apply standardized practices whose results can be measured. When the categories fit, this works wonderfully well. The physician diagnoses appendicitis and operates; some administrator ticks the appropriate box and pays. But what happens when the fit fails-when patients fall outside the categories or across several categories or need to be treated as people beneath the categories or when the managers and professionals pass each other like ships in the night?
To cope with all this, Mintzberg says that we need to reorganize our heads instead of our institutions. He discusses how we can think differently about systems and strategies, sectors and scale, measurement and management, leadership and organization, competition and collaboration.
"Market control of health care is crass, state control is crude, professional control is closed. We need all three-in their place."
The overall message of Mintzberg's masterful analysis is that care, cure, control, and community have to work together, within health-care institutions and across them, to deliver quantity, quality, and equality simultaneously.
|From The Publisher*||Management giant Henry Mintzberg turns his attention to health care, arguing that many of the massive issues facing health care stem from the fact that it is not a cohesive system. To heal itself, health care must become less distant and opaque and more engaging and collaborative.|
|Review Quote*||Contents |
A Note to the Reader xi
1 Managing Ahead 1
2 The Dynamics of Managing 17
3 A Model of Managing 43
4 The Untold Varieties of Managing 97
5 The Inescapable Conundrums of Managing 157
6 Managing Effectively 195
APPENDIX Eight Days of Managing 237
About the Author 305
|Biographical Note||Henry Mintzberg is the Cleghorn Professor of Management Studies at McGill University and the recipient of twenty honorary degrees from universities around the world. He is the author of nineteen books, including Rebalancing Society.|