bookshelf.ca Online Ordering
Free Guelph Local Delivery! (Mon-Friday)
• In stock items (delivered same day Mon-Friday if ordered by 2:00pm)
• In stock soon items (already on order with our suppliers - usually delivered within 1-10 days)
• Available to order items (confirmed availability with our suppliers - usually delivered within 5-10 days)
• Out of stock items (subject to availability from our suppliers)
Wine Orders: Ontario alcohol regulation requires that we identify the recipient is of legal age when we deliver. This requirement limits wine orders to Guelph shipping addresses only.
Shopping Cart: To add an item to your shopping cart, click the green "add to cart" button that appears on the product page for all items available in the store. You can return to browsing by either clicking the 'x' in the cart window or clicking anywhere else on your browser screen. The shopping cart can be accessed at any time for editing items or showing the order summary by clicking the cart button on the upper right hand side of your browser.
Checkout: When you are ready to check out, access the shopping cart and click the yellow "next step" button at the right of the cart.
Customer Accounts: You will be presented with the following checkout options to enter/access shipping address, email address, and phone number:
- Sign in to an existing account (save time now)
- Create a Login (save time in the future)
- Check out as a Guest
Enter your billing address (the address used by your payment method). If the shipping address is different from the billing address, this address should also be entered.
Your shipping address will determine the shipping options available. All Guelph postal codes provide for Free Guelph delivery or Bookshelf store pickup. While we accept orders from many countries, the shipping address must be in Canada or the United States.
You will then be presented with our payment options secured by Snipcart (prices in Canadian funds) which include:
- American Express
Press the 'next step' button to confirm the order and the process is complete!
Privacy/Security/Marketing: Our privacy, security, and marketing undertakings can be viewed here.
Guarantee: All products are guaranteed against manufacturer defect.
Returns/Exchanges: Products may be returned for refund or exchange within 15 days of your receipt.
To be eligible for a return, your item must be unused and in the same condition that you received it. Please notify us in advance at firstname.lastname@example.org if you would like to return or exchange a product.
To return your product, you should send your product to: The Bookshelf, 41 Quebec Street Guelph Ontario CA N1H2T1.
Refunds (if applicable): Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Shipping costs are non-refundable.
Sale items (if applicable): Only regular priced items may be refunded. Unfortunately sale items cannot be refunded.
Exchanges (if applicable): We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: The Bookshelf, 41 Quebec Street Guelph Ontario CA N1H2T1.
Gift Returns/Exchanges (if applicable): If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver who will be informed of your return.
The Bookshelf ® is a registered trademark of The Book Shelf of Guelph Limited.